Return Policy for Artluna Lighting Products
Thank you for choosing our lighting products, including table lamps, floor lamps, ceiling lights, wall lights, logo projector lights and other associated fixtures. We are committed to providing our customers with high-quality products and exceptional service. However, if for any reason you are not satisfied with your purchase, we offer a return policy that aims to ensure your satisfaction. Please read the following terms carefully to understand our return policy.
Eligibility for Returns
Our return policy applies to all lighting products purchased directly from our company within 30 days of the purchase date. The products must be in their original condition, undamaged, and in their original packaging, including all accessories and manuals. Custom-made or special order items may not be eligible for return, as they are made specifically for the customer’s requirements.
Initiating a Return
If you wish to return a product, please contact our customer service team at sales@artluna.net or call us at [WhatsApp: +8618620880843] within the 30-day return period. Our team will provide you with a return authorization number and instructions on how to proceed with the return. Please note that returns without a return authorization number will not be accepted.
Return Shipping
You are responsible for arranging and paying for the return shipping of the products. We recommend using a trackable shipping method and retaining the shipping receipt for your records. We cannot accept returns sent via COD (cash on delivery) or any other payment method upon delivery.
Inspection and Refund
Once we receive the returned products, our team will inspect them to ensure they meet the eligibility criteria stated above. If the products are in their original condition and packaging, we will process your refund within 10 business days. The refund will be issued to the original payment method used for the purchase. Please note that shipping and handling fees are non-refundable.
Exceptions and Restrictions
There are certain exceptions and restrictions to our return policy. Products that have been installed, used, or modified in any way are not eligible for return. Additionally, products that show signs of abuse, misuse, or negligence will not be accepted for return. If the returned products do not meet our eligibility criteria, we may refuse the return or charge a restocking fee.
Customer Responsibility
It is the customer’s responsibility to ensure that the returned products are securely packaged to prevent damage during shipping. We cannot accept returns that arrive damaged due to inadequate packaging. Therefore, we recommend using bubble wrap, foam packaging, or similar materials to protect the products during transit.
Final Word
We strive to provide the best possible experience for our customers, and our return policy is designed to ensure your satisfaction. However, please note that returns can be a time-consuming process, and we appreciate your patience and understanding during this period. If you have any questions or concerns about our return policy, please feel free to contact our customer service team for assistance. We are committed to resolving any issues you may have and providing you with the best customer service possible.
Thank you for choosing our lighting products. We look forward to serving you again in the future.